What is mediation?

Bringing people together in the same room, with an impartial third person, who assists them  to respectfully and actively listen to one another, explore the issues and move forwards with mutually agreed upon, positive outcomes, forms the basis of a successful mediation. High emotions are managed and a safe, structured environment is provided, which enhances positive communication.

Why use mediation for personal or family conflict?

Ongoing unresolved conflict impacts your well-being and/or may have financial consequences. While conflict is generally inevitable, combat is a choice. You can also choose to reduce and resolve conflict.

Whether your conflict is within a personal, social or family relationship, mediation has a strong chance to resolve and even heal distressed relationships, if all parties are willing to participate in the process.

How does it work?

  • You will first each meet with the mediator separately
  • You will be coached in communication and conflict management skills, to manage the process optimally
  • You will not sit in the same room, until you feel ready to do so
  • In the mediation, you will be able to communicate your perspective and be heard and understood by the other
  • No-one will be judged
  • You will be supported through a structured, respectful process by a very experienced mediator/psychologist in a safe forum
  • You will be actively involved in developing and possibly agreeing to outcomes that resolve the issues raised
  • Fractured relationships have a high chance to heal

Why use mediation for work place conflict?

EMPLOYEES

Using an external trained mediator gives you:

  • A chance to heal a working relationship, following a workplace complaint or investigation
  • An opportunity to discuss personality differences or workplace behaviours that are affecting your performance or enjoyment of your work
  • A confidential, supportive process that protects your privacy
  • The chance to enjoy work again

MANAGERS

Using an experienced Human Resources consultant who has years of experience as an HR manager, mediator and psychologist provides you with:

  • Counselling support for employees
  • Communication and/or management coaching to assist with constructive discussions
  • Structured mediation and solution oriented processes to manage personality conflicts and unhealthy workplace behaviours
  • Healing process following a workplace complaint or investigation
  • Positive outcomes for a healthy productive work place, that values employees
  • Time to concentrate on your core role and responsibilities